ADAS-ADS | Shop QA | Lemon & Magnuson-Moss | Labor-Parts Failures
Legal support Expertise Backed by Real-World Experience
shop floor data to trusted insight
ISO 26262
FMVSS Title 49 CFR
FMVSS Title 49 CFR
ISO 26262: A long-standing functional safety standard for automotive electrical and electronic systems.
Post-Assembly: It is the responsibility of the shop and technician to follow the manufacturer’s specified processes and environmental requirements.
Did they comply? We already know the answer.
FMVSS Title 49 CFR
FMVSS Title 49 CFR
FMVSS Title 49 CFR
Title 49 of the Code of Federal Regulations governs transportation in the United States.
It contains rules from the National Highway Traffic Safety Administration (NHTSA), Federal Motor Carrier Safety Administration (FMCSA), and other agencies under the U.S. Department of Transportation (DOT).
Are shops complying with the rules when it comes to repairs? We already know the answer
UL 4600
FMVSS Title 49 CFR
Nationally Recognized SME: ADAS (L4)
Technician calibration included in future comprehensive standards, evidence chain that focuses on Level 4 & 5 autonomy.
Post-Assembly: It is the shop’s and technician’s responsibility to document all work thoroughly—to protect their interests and contribute to the data set used for safety validation.
Did they dot the i’s and cross the t’s? We know what proper documentation looks like—and whether it’s in order.
Nationally Recognized SME: ADAS (L4)
Nationally Recognized SME: ASE A7 & A1
Nationally Recognized SME: ADAS (L4)
Contributed to the inaugural ASE-L4 Advanced Driver Assistance Systems (ADAS) certification exam. Serving as an ADAS expert in the aftermarket and Tier 1 sectors since 2019. Recognized by the National Institute for Automotive Service Excellence (ASE)—the sole certification body for the automotive aftermarket—as a Subject Matter Expert (SME) in ADAS.
Nationally Recognized SME: ASE A7 & A1
Nationally Recognized SME: ASE A7 & A1
Nationally Recognized SME: ASE A7 & A1
Recognized by the National Institute for Automotive Service Excellence (ASE)—the automotive aftermarket’s sole certification authority—as a Subject Matter Expert (SME) in Advanced Driver Assistance Systems (ADAS), HVAC/Climate Control, and Internal Combustion Engines.
Nationally Recognized HD Truck (ASE)
Nationally Recognized SME: ASE A7 & A1
Nationally Recognized SME: ASE A7 & A1
From routine manufacturer-recommended maintenance to the international launch of new diesel engine platforms, we provide expert insight into what technicians and repair shops should—and should not—do to keep Class 3 through Class 8 vehicles safely and reliably on the road.
Shop Repairs impact consumer safety
We provide unbiased practical application, technical
analysis, expert witness testimony, and forensic vehicle
investigations to support law firms, insurance
companies, and government agencies in
automotive-related litigation - because we know:
"What happens in the repair bay doesn't stay
in the repair bay." -- Pam Oakes, CMASE/EET
- ADAS calibrations/recalibrations failures & improper calibrations
- Mechanical, electrical & Tire failure analysis tied to improper repair practices
- Warranty and Lemon Law Support
- Expert Witness reports and testimony
- Accident-related vehicle investigations
- Electric and hybrid system repair standards and failed maintenance
- Evaluations regarding repair and maintenance OE standards
- Shop standard of care & technician competency disputes
- Fleet maintenance compliance & dealer operations
- Tire construction & safety standards
Why Choose driven Evidence?
- Certified professionals: ASE Master & OE certified experts
- Practical application: Decades of in-shop, in lab experience specialist
- Court-ready reports: Clear, detailed, admissible
- Nationwide Reach: Available for consultations, depositions, investigations, and trail appearances
- Aftermarket versus OE: Part quality ratings
Recent cases
Vehicle Recall ignored and returned to consumer
Violation of Federal Safety Law (Recalls) under 49 § 30120 AND 30122:
1) If the dealer/repair shop knowingly allows a recalled safety system to remain defective, it can be considered “knowingly making inoperative” a safety system (drivability).
2) Dealerships have a heightened duty because they are authorized agents of the manufacturer and are directly notified of recalls.
3) Returning a car with an unperformed recall is a clear breach of the standard of care.
4) Puts the consumer and public at risk of foreseeable injury from the known defect (e.g., stall while driving; accident with injury and/or death.
Vehicle factory warranty
Dealership refusal to repair HVAC delivery-mode (door) issue, impairing driver's field of vision. Non-compliance of FMVSS 572.103 under FMVSS 103; FMVSS 205. Issued repaired under warranty. Settled in vehicle owner favor.
Vehicle Powertrain issue
Dealership refusal to recognize factory drivetrain warranty on revised service procedure as factory installed part was sheading metal shavings during break-in period; posted issue after consumer purchase. Consumer received letter stating to return to dealership for service making it appear it was covered under warranty. Customer was charged $1,500 for the no-noted fee, assumed free.
Magnuson-Moss Warranty Act (MMWA) violations:
1) OE deceptive wording in letter lead consumer to believe that this was a service under warranty as it was not clearly stated that there would be a charge for this altered, mandatory maintenance service (before 8,000-miles).
2) MMWA 15 U.S.C. § 2301 requires manufacturer honor repairs or replacements for defects within the warranty period; OE is obligated to repair-replace under powertrain or transmission warranty. This is an acceptable remedy as long as it is performed at no-charge to the consumer within the warranty period.
Experienced support for complex cases
- Automotive Product Defect Cases Support
- Personal Injury/Accident Claims Support
- Lemon Law/Magnuson-Moss Warranty Act Support
- Commercial Trucking Litigation Support
- Municipal Fleet Investigations & Support
- Expert Witness Testimony
- Accident & Mechanical Failure Analysis
- Repair Fraud Investigation
- Pre-Litigation Consulting
- Vehicle Inspection Reports
- Tire construction & tread safety standards
About Our Founder: Pam Oakes
Check out our Experts credentials
"Within the automotive Tier 1-Tier 2 and aftermarket community, I am recognized for upholding a strict code of ethics that prioritizes factual accuracy and impartiality over persuasion."
-- Pam Oakes
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Hours
Open today | 09:00 am – 05:00 pm |
For inquiries about expert analysis, reports, or testimony, please reach out by email or phone. Pam welcomes the opportunity to assist with your automotive or fleet-related case.
